Commercial Waste Project

Frequently Asked Questions

Why is the Council doing this?

Glasgow is a vibrant bustling city with a wide variety of attractions and activities. This new approach will help make Glasgow a cleaner, greener and safer city whilst encouraging more visitors to spend time in the city centre. Waste permanently stored on our streets attracts vermin, causes litter and obstruction issues for people with mobility issues. Improving the appearance of our streets will benefit all who use them – and be good for businesses too.

Where will I keep my waste outside the collection time? We don’t have any space for bins?

Your business waste is your responsibility and will need to be stored within your property or on private land. Please speak to your trade waste contractor in the first instance. Some useful ways to manage this may include having your waste collected from within your business, increasing the frequency of collections, using collapsible bins or sharing bins with neighbouring businesses. There are also a number of trade waste collectors operating in Glasgow city centre that can help you explore the options available.

But more frequent collections will cost me more money?

Having waste collected more frequently may carry an increased cost; however recycling more may result in saving money. Waste (Scotland) Regulations require you to follow the waste hierarchy: most-favoured-option By analysing the waste you produce and following the waste hierarchy you may lower the amount of waste you produce and the collections you therefore require. See Resource Efficient Scotland – Save Money on Waste.

What happens if my trade waste contractor fails to pick up or is late?

If for some reason, your trade waste contractor cannot collect your waste you will have to take it off the street and re-arrange collection. It is not acceptable to put out your waste and leave it when your business is closed; this is a failure in your duty of care.

Can I place my glass waste in bags for uplift?

No. Trade waste sacks/bags are not suitable for glass, which may get broken and burst the bag. Placing glass waste in bags is not acceptable due to the risk of injury to your staff, members of the public or trade waste contractor personnel. Please speak to your trade waste contractor to look at alternative options including smaller containers which can be stored on your property and/or the frequency of your uplifts.

I keep my bins on my own property, will this affect me?

No, if your bins are collected from within your premises or on your private land then these changes will not affect you.

My bins are on a private lane, will this affect me?

The Council is making these changes in accordance with various legislative provisions including the Roads (Scotland) Act 1984. Section 151 of the Roads (Scotland) Act 1984 defines a “road”.  A road means any way over which there is a public right of passage. Therefore, if your bins are kept in a lane, which the public can pass through and this meets the statutory definition of a road, then you will still need to present your waste in allocated time slots.

What will happen if I do not comply?

We will work with you and your business as much as possible to help you comply with these changes. Should your trade waste be found on the street out with the allotted time slots, or for longer than one hour, enforcement action may be taken under the Environmental Protection Act 1990 which could lead to a fine of up to £1000. If you are concerned about not being compliant or want advice please do not hesitate to contact us, we are committed to helping and supporting you to improve the appearance of Glasgow.

Has this been tested anywhere else?

The City of Westminster, Manchester and Edinburgh have all successfully employed a similar system with a significant improvement to their appearance. See Edinburgh Trade Waste Case Studies.

Who can I contact for further assistance?

You should contact your trade waste contractor in the first instance for further assistance. Should you have any further enquires please contact the Customer Care Centre team on: 0141 287 1059 (option 3)

The Council is changing its procedure for the way businesses put their trade waste containers out on public spaces. This will help to make Glasgow a cleaner, greener and safer city. Trade waste will only be allowed on the streets at certain times of day. This means you will need to store your business waste in your own premises or land and then put it out for collection during a pre-arranged time slot.

What you have to do

From Sunday 1st April 2018, as part of phase 2commercial waste bins must only be put out for collection on streets during the following times:

– 07:30 – 11:00
– 17:00 – 23.00

  • Within these times, waste is only allowed to be put out for up to 1 hour. It is your responsibility to arrange when your waste will be collected with your waste contractor. If your waste remains uncollected, you should remove it from the street, store it on your premises and contact your waste contractor to rearrange collection.
  • All bags and bins must be clearly marked with your business’ names and time of collection
  • Waste may only be placed on the street when the business is staffed and never overnight

Waste containers must be placed as near to the edge of a business’ property as possible, whilst ensuring there is clear pedestrian access. You must not block the pavement or road.

Location Plans

The attached maps outline each phase of the project roll out. If you store your bin(s) permanently on public space you must remove them as instructed and adhere to the new waste presentation system within the timescales outlined in each phase.

Overall Phasing Map [6.2MB PDF]

Phase 2 – City Centre [6.3 MB PDF]

Phase 3 – North West [5.0 MB PDF]

Phase 4 – South [5.4 MB PDF]

Phase 5 – North East [5.3 MB PDF]

Business Leaflets – Phase 2

For further information please download the documents below:

Phase 2 Notification  [196 kB PDF]

Phase 2 Information Leaflet – [265kB PDF]

Help and support

We will work with you and your business as much as possible to help you comply with these changes. There are organisations that will be able to offer you assistance on how to save money on your trade waste. Further support can be found in the following links:

Save money on trade waste

Advice and support for organisations in Scotland

How to get the best waste management solution for your organisation

Reduce waste

Reduce your waste

Managing your food waste

Your duty of care  

Waste (Scotland) regulations: what is your duty of care?

Waste (Scotland) regulations: SEPA guidance

Summary of resources

City Centre Case Studies

Cath Kidson Retail Store
Merchant City and Trongate Community Council
Apex Hotel
Malones Bar and Restaurant

Guide Dogs Scotland